For the following defect report: Title: The login has a problem. Description: Users can't login with a valid phone number. Steps to reproduce: Go to the login page and enter a valid phone number and password. Expected result: User logs in successfully. Actual result: An error message appears that the entered phone number isn't correct. Severity: High. Priority: High. Environment: Desktop, Windows 11. Which of the following is the MOST LIKELY problem with this report?
Answer (1)
The most likely problem with this defect report is the lack of specific details in the 'Description' section. Here’s a more detailed breakdown:
Lack of Specific Error Details : The description mentions that users cannot log in with a valid phone number, but it does not specify what constitutes a 'valid' phone number. For example, is it adhering to a particular format such as having a country code? It would be useful to know the accepted format to validate if a phone number is truly entered correctly.
Error Message Details : The actual result mentions an error message appears, but it doesn’t provide the exact error message. Providing the exact error message can give more insights into what might be going wrong.
Replication Details : The steps to reproduce only mention using a valid phone number and password. This is quite broad and doesn't clarify conditions under which the issue appears without uncertainty (e.g., is any particular browser being used, are there any network restrictions).
Missing Details in Environment : While the environment is stated as 'Desktop, Windows 11', it could also be helpful to include the browser and its version, as browser-specific issues are common.
To make this report more effective, it would be ideal to expand on these areas to give developers enough context to identify and resolve the issue efficiently.
